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Refund & Returns Policy

At Animus Surgical, we strive to ensure our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with your purchase, our refund policy is here to help.

1. Your Right to Cancel (Cooling-Off Period)

Under UK law, you have the right to cancel your order for any reason within 14 days of receiving your goods. This is known as the cooling-off period.

  • How to Cancel: To cancel your order, please contact us at [insert contact details] with your order details. You must notify us in writing or via email before the end of the 14-day cooling-off period.
  • Returning the Goods: You must return the goods to us within 14 days of notifying us of your cancellation. The goods must be returned in their original condition, unused, and in the original packaging. You are responsible for the cost of returning the goods unless the items are faulty or misdescribed.

2. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • Full Refund: If your return is approved, we will initiate a full refund to your original method of payment within 14 days of receiving the returned goods.
  • Partial Refund: If the product has been used or damaged, we reserve the right to issue a partial refund, depending on the condition of the goods.

3. Faulty or Misdescribed Goods

If your goods are faulty, damaged, or not as described, you are entitled to a full refund or replacement.

  • Reporting Issues: Please report any issues with your order within 30 days of receiving the goods.
  • Return Costs: We will cover the cost of returning faulty or misdescribed goods. Please contact us for a return label or arrange for a collection.

4. Non-Refundable Items

Certain types of goods are exempt from being returned. These include:

  • Perishable items such as food or flowers
  • Custom-made or personalized items
  • Health and hygiene products that have been unsealed

5. How to Return Items

To return your product, please mail it to: PO Box 1260, Yately, GU47 7GH.

6. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@animussurgical.com.

7. Contact Information

If you have any questions about our refund policy, please contact us:

  • Email: info@animussurgical.com
  • Phone: 01252 845 988
  • Address: PO Box 1260, Yately, GU47 7GH